SPA Health Navigator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time, Flexible working
- Posted
- 04/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a highly motivated Health Navigator to join the Single Point of Access (SPA) team in Bristol, North Somerset, and South Gloucestershire. You will be the first point of contact for referrals into Planned Nursing, Therapy, and Urgent Community Response, providing comprehensive administrative support to health and social care professionals, service-users, and other stakeholders. The position involves handling phone calls, emails, and electronic referrals, ensuring accurate patient records, and identifying appropriate pathways for patients.
Essential criteria
- Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics
- NVQ 3 Business and Administration or equivalent experience
- Trained in a range of systems/IT applications relevant to the role eg EMIS/Clinical System and Microsoft Office
Desirable criteria
- Educated to AS/A Level Standard or equivalent
- NVQ 4 Business and Administration or equivalent
- Recognising complex patient needs and escalating appropriately
- Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality
- Proven experience of using an EPR (Electronic Patient Record) i.e. EMIS, Rio, System One
- Previous experience of Cloud based telephony systems
- Proven ability to work from home and maintain effective workload prioritisation
- Previous acute or community care experience
- Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics
- NVQ 3 Business and Administration or equivalent experience
- Trained in a range of systems/IT applications relevant to the role eg EMIS/Clinical System and Microsoft Office
- Educated to AS/A Level Standard or equivalent
- NVQ 4 Business and Administration or equivalent
- Recognising complex patient needs and escalating appropriately
- Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality
- Proven experience of using an EPR (Electronic Patient Record) i.e. EMIS, Rio, System One
- Previous experience of Cloud based telephony systems
- Proven ability to work from home and maintain effective workload prioritisation
- Previous acute or community care experience
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
Sirona care & health CIC
SPA Health Navigator
The closing date is 17 September 2026
Job summary
We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team across Bristol, North Somerset, and South Gloucestershire on a permanent basis!
Our team is compiled of 100 Health Navigators & Clinicians working flexibly across 2 sites in Bristol and Warmley. We offer hybrid working and flexible shifts. We are looking for Navigators who are available for shifts working between hours of 08:00 and 18:00 Monday to Friday, 1 full weekend per 6 week rota.
SPA is the first point of contact for all referrals into Planned Nursing, Therapy and Urgent Community Response.
As Health Navigators we provide comprehensive administrative support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders in the wider health community. We provide first line support through phone calls, emails and other electronic referral.
Our commitment is to put our service users first, we are looking for dedicated professionals who share our same passion to deliver quality care and excellence.
If you are organised, have great interpersonal skills, strong verbal and written skills and have an eye for detail this could be the role for you...
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