Patient Care Advisor
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Part-time
- Hours / week
- 30
- Posted
- 17/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a Patient Care Advisor (Booking Centre Coordinator) to join a busy and friendly team. The main responsibility is to manage patient appointments, ensuring they receive the right care at the right time according to clinical priority. The role involves communicating with patients, maintaining accurate records, and dealing with enquiries. It is a rewarding position that directly contributes to improving patient experience and supporting healthcare delivery.
Essential criteria
- 5 GCSE's grade A-C or equivalent
- Previous experience in the managing of NHS administrative booking processes
- Customer Service qualification
- NVQ level 3 Business and Admin
Desirable criteria
- Patient Administration System Training Out Patient Booking and understanding of Audit trail.
- Agree to work towards Customer service level 3 or agreement to work towards
- Experience & Knowledge
- Administration and / or customer service experience gained within a healthcare environment in order to hold a good understanding of the role of the contact centre and general clinical and administrative processes in the NHS.
- Good IT and keyboard skills acquired through experience, including Outlook and Excel, local databases, software, Internet
- ECDL or equivalent experience
- Patient Administration Systems
- NHS.Net mail accounts
- Skills & Aptitudes
- Excellent communication skills, both written and verbal
- Ability to organise own workload and and work under pressure to meet NHS target deadlines
- Good personal judgment skills in order to recognise situations faced each day (such as what to do when a patient cannot be booked an appointment within trust waiting time targets), and be confident to send report to Service Managers
- A desire to develop both the services of the Contact Centre and yourself by undertaking further training courses
- 5 GCSE's grade A-C or equivalent
- Previous experience in the managing of NHS administrative booking processes
- Customer Service qualification
- NVQ level 3 Business and Admin
- Patient Administration System Training Out Patient Booking and understanding of Audit trail.
- Agree to work towards Customer service level 3 or agreement to work towards
- Experience & Knowledge
- Administration and / or customer service experience gained within a healthcare environment in order to hold a good understanding of the role of the contact centre and general clinical and administrative processes in the NHS.
- Good IT and keyboard skills acquired through experience, including Outlook and Excel, local databases, software, Internet
- ECDL or equivalent experience
- Patient Administration Systems
- NHS.Net mail accounts
- Skills & Aptitudes
- Excellent communication skills, both written and verbal
- Ability to organise own workload and and work under pressure to meet NHS target deadlines
- Good personal judgment skills in order to recognise situations faced each day (such as what to do when a patient cannot be booked an appointment within trust waiting time targets), and be confident to send report to Service Managers
- A desire to develop both the services of the Contact Centre and yourself by undertaking further training courses
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 15d
Plenty of time to prepare a strong application.
Full advert · preview
North Cumbria Integrated Care NHS Foundation Trust
Patient Care Advisor
The closing date is 01 October 2026
Job summary
Patient Care Advisor Band 3 - 30 hours per week - Fixed Term until the end of March 2027
Are you organised, focused and passionate about making a difference to patients?
We are looking for a motivated and compassionate Booking Centre Coordinator to join our busy and friendly team. This is a rewarding role at the heart of patient care, where you will help ensure patients receive the right appointment at the right time, according to clinical priority.
Every phone call you answer and every appointment you arrange contributes directly to improving patient experience and supporting the delivery of high-quality healthcare.
Why join us?
- Make a genuine difference to patients every day.
- Be part of a supportive and collaborative team.
- Develop valuable NHS experience and skills.
- Enjoy a varied role where no two days are the same.
If you are passionate about helping people access the care they need and enjoy working in a fast-paced, rewarding environment, we'd love to hear from you.
Secondment opportunity will also be considered.
Main duties of the job
- Communicating with patients on multiple pathways
- Ensure patients are appointed timely and effectively
- Ensuring all recorded activity is accurate in regard to constitut
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