Service Practitioner
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Job share, Flexible working
- Posted
- 10/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role supports the Infrastructure Lifecycle team within NHS England's Technology sub-directorate. The successful candidate will develop and implement processes, maintain documentation, and contribute to continual improvement and best practices. They will also be involved in project work related to Service Management, Reporting, Monitoring toolsets, Configuration, and Asset Management. The team ensures ITIL disciplines are adopted and services are documented and supported.
Key responsibilities
- Develop, maintain and publish processes and procedure documentation covering the delivery and support of infrastructure services.
- Monitor and report on the services delivered by Infrastructure.
- Develop and report on Infrastructure performance according to agreed service levels and key performance indicators.
- Review and analyse data from toolsets, resolving or escalating issues as required.
- Liaise with customers, including service owners in other areas of the NHS, to ensure effective service delivery.
- Assist with wider team activities, including Configuration and Asset management and Continual Improvement management.
- Assist with the development and operation of a problem management function.
Essential criteria
- Educated to postgraduate diploma/degree level or equivalent experience.
- ITIL Foundation V4 or V5, VeriSM Foundation or equivalent experience.
- Business Process Improvement: Analysis of business processes and liaise with colleagues and end-users to ensure their ongoing effectiveness and appropriate use
- Data/Document Management: Analysing information; ensuring data is appropriately stored and archived; developing plans, policies and practices relating to Infrastructure
- Proven ability to understand the needs of the internal/external stakeholder and keeping them in mind when taking actions or making decisions.
- Service level management: Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Document Management
- Report Production
- Data Analysis
- Problem management
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £49,387 – £56,515 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
NHS England
Service Practitioner
The closing date is 24 September 2026
Job summary
This role is part of the Infrastructure Lifecycle team, within the Technologysub-directorate, in the Transformation Directorate. The successful candidate willbe responsible forsupporting the development and implementation of processes in theInfrastructureteam,maintainingdocumentation relating to them, while helping with the delivery of continual improvement,reporting,efficienciesand best practice.
The Infrastructure Lifecycle teamis responsible forensuring ITIL disciplines are adopted by the wider organisation, ensuring all Infrastructure services are correctly documented and supported by the wider Infrastructure team. The teammaintainsrelationships with service owners that are 'customers' of the wider Infrastructure team and liaises with the TechnicalOperations teamsas necessary.
You will also be involved in some project work such as the further development of Service Management, Reporting and Monitoring toolsets and support ongoing activities with Configuration and Asset Management.
Main duties of the job
- Develop,maintainand publish processes and procedure documentation covering the delivery and support of infrastructure services according to industry best practice
- Monitoring and reporting on the services delivered by Infrastructure
- Developing and Reporting on Infrastru
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