Assistant Operational Support Manager - Patient Flow
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 16/09/2026
- Closes
- 30/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role supports the delivery of urgent and emergency care services at Aintree University Hospital, focusing on patient flow and timely progression of care. The postholder will lead administrative teams, track patient progress, and coordinate with clinical teams to facilitate discharges. It requires a highly organised individual who can operate in a fast-paced environment and use data for operational and performance management.
Essential criteria
- Educated to degree level or equivalent experience gained through relevant operational or administrative roles
- Evidence of ongoing personal and professional development
Desirable criteria
- Relevant qualifications in business administration, management, or operational support
- NHS-specific training or qualifications
- Experience of working in a busy operational, administrative, or service environment
- Experience of supporting managers with coordination, reporting, or service delivery processes
- Experience of working to established policies, procedures, and SOPs
- Experience of providing day-to-day line management or supervision of staff
- Experience of working within the NHS or public sector
- Experience supporting urgent and emergency care or acute services
- Experience supporting performance improvement or service development activity
- Experience supporting workforce, rota, or medical staffing processes
- Understanding of operational processes and effective service coordination
- Understanding of operational performance standards and their application within NHS services
- Understanding of governance, risk management, and assurance processes
- Awareness of working within delegated authority and escalation frameworks
- Knowledge of NHS operational and performance management processes
- Awareness of urgent and emergency care performance standards
- Knowledge of NHS information governance and data quality requirements
- Strong organisational and prioritisation skills with the ability to manage competing demands
- Ability to analyse and interpret operational information and identify issues for escalation
- Effective written and verbal communication skills with a range of stakeholders
- Confident IT skills, including use of Microsoft Office and Clinical digital systems
- Ability to work independently within defined parameters and SOPs
- GuidanceScore Data handling or reporting skills
- Experience working with BI or performance teams
- Experience preparing reports, briefings, or dashboards
- Experience using NHS systems (e.g. ESR, e-rostering)
- Educated to degree level or equivalent experience gained through relevant operational or administrative roles
- Evidence of ongoing personal and professional development
- Relevant qualifications in business administration, management, or operational support
- NHS-specific training or qualifications
- Experience of working in a busy operational, administrative, or service environment
- Experience of supporting managers with coordination, reporting, or service delivery processes
- Experience of working to established policies, procedures, and SOPs
- Experience of providing day-to-day line management or supervision of staff
- Experience of working within the NHS or public sector
- Experience supporting urgent and emergency care or acute services
- Experience supporting performance improvement or service development activity
- Experience supporting workforce, rota, or medical staffing processes
- Understanding of operational processes and effective service coordination
- Understanding of operational performance standards and their application within NHS services
- Understanding of governance, risk management, and assurance processes
- Awareness of working within delegated authority and escalation frameworks
- Knowledge of NHS operational and performance management processes
- Awareness of urgent and emergency care performance standards
- Knowledge of NHS information governance and data quality requirements
- Strong organisational and prioritisation skills with the ability to manage competing demands
- Ability to analyse and interpret operational information and identify issues for escalation
- Effective written and verbal communication skills with a range of stakeholders
- Confident IT skills, including use of Microsoft Office and Clinical digital systems
- Ability to work independently within defined parameters and SOPs
- GuidanceScore Data handling or reporting skills
- Experience working with BI or performance teams
- Experience preparing reports, briefings, or dashboards
- Experience using NHS systems (e.g. ESR, e-rostering)
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Liverpool University Hospitals NHS Foundation Trust
Assistant Operational Support Manager - [contact details removed]
The closing date is 30 September 2026
Job summary
Assistant Operational Support Manager - [contact details removed] Acute & Emergency Medicine Care Group is seeking to appoint an Assistant Operational Support Manager to support the delivery of urgent and emergency care services at Aintree University Hospital.
This is a key operational role on ensuring effective coordination of patient pathways across the ED. The postholder will support operational delivery, with a clear emphasis on patient flow, timely progression of care, and early discharge facilitation.
Working under the direction of operational managers, the postholder will:
- Provide day-to-day leadership of patient flow administrative teams, ensuring clear prioritisation and standards
- Train and develop teams to proactively track patients, escalate delays and drive timely decision-making
- Support front-door and downstream flow through active oversight of patient progress, reducing bottlenecks and delays
- Coordinate with clinical, nursing and site teams to facilitate safe and timely discharge from the ED
- Maintain accurate, timely information to support operational decisions and escalation
- Contribute to delivery of key UEC performance standards
The role requires a highly organised and pr
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