Senior Administrator MSK Services
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time, Part-time, Flexible working
- Posted
- 11/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves overseeing the day-to-day administrative tasks for the Bristol MSK/POD Service, ensuring efficient patient care. You will manage administrative colleagues, handle appointment booking, workforce allocation, and patient communication. The position also includes supporting the electronic patient record system (EMIS), monitoring data quality, and managing concerns or complaints. You will have line management responsibilities, providing training and mentoring to staff.
Key responsibilities
- Oversee day-to-day work of administrative colleagues across defined localities.
- Ensure administrative processes run smoothly, including appointment booking, workforce allocation, and patient communication.
- Support the development and maintenance of diaries, templates, and documentation within EMIS.
- Monitor data quality, support audits, and review performance information.
- Manage and respond to concerns, complaints, and adverse events.
- Line manage, train, and mentor new and existing colleagues.
Essential criteria
- GCSE Maths and English
- Liaises with colleagues, patients/clients and/or external contacts handling complex messages and complaints including sensitive information to help the team/service run efficiently and effectively.
- Creates written/electronic correspondence including bespoke letters
- Line manages, trains and mentors colleagues/new staff, conducting regular one to one meetings and providing wellbeing and emotional support, performance management and professional development.
- Expected to follow standard operating procedures (SOPs) and policies to support your role and contribute to ideas for service developments
Desirable criteria
- NVQ level 3 Business Administration
- Administration work relevant to the position applied for
- Handling information confidentially and securely.
- Delivering excellent customer service on the telephone and in person
- Frequent, non-routine problem solving
- Working in a health/social care or service-oriented organisation
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Sirona care & health CIC
Senior Administrator MSK Services
The closing date is 25 September 2026
Job summary
Would you like to play a key role in a friendly and dedicated administration team, helping to ensure patients receive an efficient and high-quality service?
The Bristol MSK/POD Service provides care and support to patients with musculoskeletal conditions, and we are looking for an experienced and motivated administrator to join our team.
As a senior member of the Sirona MSK administration team, you will oversee the day-to-day work of administrative colleagues across defined localities. You will play an important role in ensuring administrative processes run smoothly and efficiently, including appointment booking, workforce allocation, caseload management, patient communication and post-clinic actions.
You will support the development and maintenance of diaries, templates and documentation within our electronic patient record system, EMIS. You will also be responsible for monitoring data quality, supporting audits and reviewing performance information to help identify opportunities for improvement.
The role will involve managing and responding appropriately to concerns, complaints and adverse events, escalating issues to your line manager where necessary.
Main duties of the job
As a senior member of the team, you will have line management responsibi
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