Administration Assistant/ Receptionist – MH Urgent Care Dept
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Hours / week
- 34.5
- Posted
- 17/08/2026
- Closes
- 31/08/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for an Administration Assistant/Receptionist within the Mental Health Urgent Care Department. You will be responsible for greeting and registering patients, managing reception duties, and ensuring clear communication with clinical teams. The position involves handling telephone calls, maintaining confidentiality, and liaising with other services to support patient care. It is a part-time role, 34.5 hours per week, operating on a rostered shift pattern including long days, long nights, weekends, and bank holidays.
Essential criteria
- Good standard of general education
- IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages
- Knowledge of Trust ITT Systems and Software Packages, including Mobius/Q-Flow/SystmOne
- Education/Qualifications
- Good standard of general education
- IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages
- Knowledge of Trust ITT Systems and Software Packages, including Mobius/Q-Flow/SystmOne
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 13d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
Essex Partnership University NHS Foundation Trust
Administration Assistant/ Receptionist – MH Urgent Care Dept
The closing date is 31 August 2026
Job summary
Part Time 34.5hrs per week (This service is a 24 hours a day, 7 day s a week service delivery based on a rostered shift pattern) - you will be expected to work, either Long Days, Long Nights, some weekends and some Bank Holidays
The Mental Health Urgent Care Department, is a facility where adults, aged 18 years and above, who are experiencing a mental health crisis can receive an urgent biopsychosocial assessment with immediate care planning. It is a purpose built department based at the Basildon Mental Health Unit on the Basildon university Hospital site.
The department will offer a calm and therapeutic mental health setting to see the majority of urgent/emergency mental health presentations and represent an improvement on the service previously offered in busy emergency departments.
Main duties of the job
The core responsibilities of this role will include:
- Reception duties within the urgent department waiting area, ensuring all patients that present to the urgent care department are greeted and registered to the department.
- Ensure 24/7 presence in the reception area of the departments
- Ensure clear and timely communication to clinical teams of any changes within the patient waiting a
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