Patient Services - Training Facilitator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 21/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role supports the Patient Services Training Co-ordinator in delivering training on waiting list management and clinical administration processes across the Trust. The post holder will develop and deliver training packages for staff, ensuring consistent working practices to maintain safe and efficient operational services. They will also support training for medical and nursing staff on referral to waiting list management and clinical administration processes. The role involves data analysis to identify training needs and creating standard operating procedures.
Key responsibilities
- Provide daily support to the Patient Services Training Co-ordinator, including planning regular and ad hoc training sessions for new and existing staff.
- Set work packages and timescales for checking and signing off completed work, ensuring training is responsive and adaptive.
- Develop responsive training packages to support the rapid implementation of Trust information projects (e.g., Digital Patient Communications, Patient Knows Best).
- Analyse data reports from Power BI to identify trends and errors where training support may be required for users.
- Create and implement documented standard operating procedures for waiting list management and clinical administration processes.
- Produce, update, and confidently deliver waiting list management and clinical administration process and policy sessions to various levels of staff throughout the Trust.
Essential criteria
- High Standard of NHS Operational knowledge/Experience
Desirable criteria
- Training Experience
- Level 2 admin qualification/or experience
- Training Qualifications
- High Standard of NHS Operational knowledge/Experience
- Training Experience
- Level 2 admin qualification/or experience
- Training Qualifications
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Northern Lincolnshire and Goole NHS Foundation Trust
Patient Services - Training Facilitator
The closing date is 27 September 2026
Job summary
The post holder will be a member of the Patient Services Management Team and provide support to the Patient Services Training Co-ordinator as well as support in delivering waiting list management and clinical administration process and policy training across the Trust.
Development and delivery of all aspects of patient services/administration training for all disciplines of staff involved in waiting list management and clinical administration processand policies. The post is pivotal in delivering and maintaining a comprehensive and consistent level of training and working practice, which will enable the Trust to deliver safe, effective and efficient operational services to its patients and service users whilst ensuring operational continuity within the operational administration teams. Furthermore, the post holder will support delivery of a training plan for medical and nursing staff in relation to referral to waiting list management and clinical administration process and policies.
Main duties of the job
1. Daily support to the Patient Services Training Co-ordinator, including planning of both regular and ad hoc training sessions to both new starters and refresher training for existing staff. Setting work packages and
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