IT Service Desk Analyst
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 03/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for an enthusiastic IT professional to join the IT Service Desk, providing first-line IT support for all computing aspects including PCs, laptops, and mobile phones. The successful candidate will need excellent communication skills and a customer focus due to constant interaction with colleagues. It's a challenging but rewarding opportunity to help the Trust deliver high-quality care. The role offers a hybrid working approach with some office presence required.
Essential criteria
- Educated to HND / HNC standard in an IT related subject or with equivalent experiential learning
- ECDL or equivalent experiential learning
- Customer Service qualification
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Desirable criteria
- Degree in an IT or Customer Service related subject
- Helpdesk institute qualification/membership or ComptiaA+
- Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
- Good knowledge of standard PC applications(e.g. Windows, PowerPoint, Word, Excel)
- Range of knowledge across a broad range of IM&T areas
- Knowledge of customer care techniques
- Working in a service environment,communication with a wide range of customers.
- Experience in supporting and working with information systems.
- Experience of working in a customer led service.
- Computerised customer telephone support system.
- Experience of first point of contact customer service / support desk
- Educated to HND / HNC standard in an IT related subject or with equivalent experiential learning
- ECDL or equivalent experiential learning
- Customer Service qualification
- Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
- Degree in an IT or Customer Service related subject
- Helpdesk institute qualification/membership or ComptiaA+
- Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
- Good knowledge of standard PC applications(e.g. Windows, PowerPoint, Word, Excel)
- Range of knowledge across a broad range of IM&T areas
- Knowledge of customer care techniques
- Working in a service environment,communication with a wide range of customers.
- Experience in supporting and working with information systems.
- Experience of working in a customer led service.
- Computerised customer telephone support system.
- Experience of first point of contact customer service / support desk
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
Tees Esk and Wear Valleys NHS Foundation Trust
IT Service Desk Analyst
The closing date is 17 September 2026
Job summary
We are looking to recruit an enthusiastic IT professional to join our IT Service Desk.
The role provides first line IT support to the trust of all aspects of computing, including PC's, Laptops, Mobile phones etc.
Excellent communication skills and a customer focus are also key attributes that the successful candidate must be able to demonstrate due to the constant interaction and support required in supporting colleagues through this process.
This is an exciting opportunity to work in a challenging but rewarding environment, helping the Trust to deliver the best possible care.
We offer a hybrid working approach but you will be expected to work from the office certain days of the week.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
- To provide a first line of contact for dealing with customer queries received by the service desk. To ensure accurate and timely recording of the Trust's logging system and to assign the call to the appropriate specialist or group.
- To use exc
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