Patient Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 21/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This full-time Outpatient Administrator role provides a caring service to patients at University Hospitals Dorset. It involves booking appointments, liaising with various departments, and providing an efficient telephone service. The role requires good communication, accuracy, attention to detail, and the ability to multitask in a busy environment. You will also assist patients with appointments and may provide a welcoming receptionist service in Outpatient clinics.
Essential criteria
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
Desirable criteria
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
- Experience of working in the NHS or on a reception desk
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
- Attributes
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
- Experience of working in the NHS or on a reception desk
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
- Attributes
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Dorset NHS Foundation Trust
Patient Administrator
The closing date is 25 September 2026
Job summary
This full time Outpatient Administrator role provides a caring service to our patients at UHD.
The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based at Royal Bournemouth, Canford House, Wallisdown Road or Poole Hospital - Longfleet Road. There will be a requirement to be flexible to work across all sites at certain times.
The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.
Interview: October 7th
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.
This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, bo
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