Emergency Department Receptionist (Band 3)
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Part-time
- Hours / week
- 30
- Posted
- 07/09/2026
- Closes
- 18/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves providing a high-quality, 24-hour reception and administration service within the Emergency Department. Key duties include patient documentation, alerting staff to urgent conditions, checking clinical coding, and handling patient referrals. The post holder will communicate sensitively with distressed patients and relatives, diffuse difficult situations, and provide administrative support to the Urgent Care team. It is a part-time, 12-month fixed-term contract.
Essential criteria
- ECDL/CLAIT or equivalent or SystmOne experience
Desirable criteria
- IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
- Significant and recent reception/office experience in a health care setting
- Experience and full understanding of confidentiality policies/procedures
- Experience in working shifts. Flexible and adaptable
- Previous work in a busy pressurised and stressful environment
- Experience in dealing with distressed patients/relatives
- Experience in filing and scanning systems
- Previous Emergency Department experience
- Understanding appointment systems
- Experience in working a 24/7 shift system, including nights
- Information Governance/Data Security Training
- ECDL/CLAIT or equivalent or SystmOne experience
- IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
- Significant and recent reception/office experience in a health care setting
- Experience and full understanding of confidentiality policies/procedures
- Experience in working shifts. Flexible and adaptable
- Previous work in a busy pressurised and stressful environment
- Experience in dealing with distressed patients/relatives
- Experience in filing and scanning systems
- Previous Emergency Department experience
- Understanding appointment systems
- Experience in working a 24/7 shift system, including nights
- Information Governance/Data Security Training
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 12d
Plenty of time to prepare a strong application.
Full advert · preview
Airedale NHS Foundation Trust
Emergency Department Receptionist (Band 3)
The closing date is 18 September 2026
Job summary
To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.
Previous applicants need not re-apply
Part time - 30 hours per week
12 month Fixed term contract
Main duties of the job
Reception and documentation of patients attending the Emergency department using the hospital computer system.
Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.
Checking clinical coding on prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.
Communicate effectively and sensitively to distressed patients and relatives.
Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.
Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust
General admin duties e.g. filing, dealing with telephone enquiries, scanning etc
About us
You will be working alongside a team of enthusiastic adm
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