Patient Pathway Assistant
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 22/09/2026
- Closes
- 06/10/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for a highly motivated and professional Patient Pathway Assistant to join the Prosthetic Rehabilitation Unit and Orthotics Department at the Royal National Orthopaedic Hospital. You will provide essential administrative and clerical support to multidisciplinary teams, ensuring the smooth delivery of patient care and operational excellence. The position involves coordinating appointments, responding to patient queries, and managing activity records. Successful candidates will be proactive, well-organised, and enthusiastic, thriving in a fast-paced environment.
Key responsibilities
- Coordinating and scheduling patient appointments
- Responding to patient queries with professionalism and empathy
- Accurately recording and validating activity using PAS systems
- Managing the handling and dispatch of goods
- Liaising effectively with internal stakeholders to support clinical operations
- Printing and sending correspondence
- Chasing results
Essential criteria
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
- Able to work as part of a team, or autonomously in line with standard operating procedures.
- Able to induct new staff into the department, demonstrating tasks to colleagues.
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
- Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
- Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary.
- Able to deal with sensitive information with tact, diplomacy and understanding.
- Able to work independently, managing own workload and prioritising tasks.
- Advanced keyboard skills, and competent in the use of Microsoft Applications (Word, Excel and Outlook)
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Desirable criteria
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
- Previous NHS experience, or experience of working in a healthcare setting.
- Experience of using a patient record system
- Knowledge of the Epic patient electronic health record system
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Royal National Orthopaedic Hospital NHS Trust
Patient Pathway Assistant
The closing date is 06 October 2026
Job summary
Following a review of the role against the current Home Office sponsorship requirements, it has been determined that this role does not satisfy the relevant eligibility requirements for sponsorship and therefore we are NOT in a position to offer sponsorship for this vacancy. Candidates applying for this role must therefore have the right to work in the UK without the need for employer sponsored immigration status.
An exciting opportunity has become available for highly motivated and professional individuals to join the Royal National Orthopaedic Hospital as Patient Pathway Assistants ** within our Prosthetic Rehabilitation Unit and Orthotics Department .** In this pivotal role, you will provide essential administrative and clerical support to two dynamic, multidisciplinary teams comprising Consultants, Therapists, Prosthetists, and Orthotists. Your contribution will help ensure the smooth delivery of patient care and operational excellence across both departments.
Successful candidates will be based in either the Orthotics Department or the Prosthetic Rehabilitation Unit, with a shared responsibility to support one another and maintain continuity of service at all times.
Please see the attached job description for more informat
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