Band 3 Bereavement Care Administrative Assistant
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time, Flexible working
- Posted
- 14/09/2026
- Closes
- 20/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves supporting families after a loved one's death, providing compassionate guidance on processes like the Medical Examiner and death registration. You will handle administrative duties, maintain accurate records, and coordinate with various services to ensure timely and accurate information. The position requires an organised, empathetic, and resilient individual with excellent communication and IT skills, capable of managing a varied workload while remaining professional in sensitive situations. It's a rewarding opportunity to make a difference within a supportive specialist team.
Essential criteria
- *Good standard of secondary education e.g. English and Maths GCSE 9-4/ A-C
- *Good Keyboard Skills
- *NVQ 3 or equivalent comparable experience
Desirable criteria
- *Good IT literacy including proficiency with Microsoft Office and the ability to learn new systems quickly
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages e.g. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy environment
- *Clerical/administrative experience
- *Demonstrate understanding of patient confidentiality
- *Experience of working in healthcare or a similar complex environment
- *Knowledge of acute hospital bereavement services
- *Knowledge of processes and procedures following a death
- Additional Criteria
- *Excellent communication skills
- *Sensitive and professional telephone manner to support bereaved families
- *Excellent customer service
- *Ability to deal with distressing situations
- *Able to respond to complex and sensitive issues.
- *Good personal time management.
- *Experience in Microsoft Office (Word and Excel) with good computer skills.
- *Prioritisation/Organisational skills.
- *Ability to use initiative and show self-motivation
- *Ability to work in a busy environment.
- *Able to demonstrate integrity Demonstrate the ability to work under pressure.
- *Meeting Minutes experience
- *Attention to detail
- *Punctual
- *Approachable
- *Calm
- *Patient
- *Sympathetic
- *Ability to recognise stress in self and others and respond appropriately
- *Ability to work on different Trust sites when required
- *Demonstrate the ability to communicate clearly and sensitively in challenging or emotional situations
- *Handling confidential information with discretion and professionalism
- *Good standard of secondary education e.g. English and Maths GCSE 9-4/ A-C
- *Good Keyboard Skills
- *NVQ 3 or equivalent comparable experience
- *Good IT literacy including proficiency with Microsoft Office and the ability to learn new systems quickly
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages e.g. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy environment
- *Clerical/administrative experience
- *Demonstrate understanding of patient confidentiality
- *Experience of working in healthcare or a similar complex environment
- *Knowledge of acute hospital bereavement services
- *Knowledge of processes and procedures following a death
- Additional Criteria
- *Excellent communication skills
- *Sensitive and professional telephone manner to support bereaved families
- *Excellent customer service
- *Ability to deal with distressing situations
- *Able to respond to complex and sensitive issues.
- *Good personal time management.
- *Experience in Microsoft Office (Word and Excel) with good computer skills.
- *Prioritisation/Organisational skills.
- *Ability to use initiative and show self-motivation
- *Ability to work in a busy environment.
- *Able to demonstrate integrity Demonstrate the ability to work under pressure.
- *Meeting Minutes experience
- *Attention to detail
- *Punctual
- *Approachable
- *Calm
- *Patient
- *Sympathetic
- *Ability to recognise stress in self and others and respond appropriately
- *Ability to work on different Trust sites when required
- *Demonstrate the ability to communicate clearly and sensitively in challenging or emotional situations
- *Handling confidential information with discretion and professionalism
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 3 Bereavement Care Administrative Assistant
The closing date is 20 September 2026
Job summary
As a Bereavement Care Administrative Assistant, you will play a key role in supporting families following the death of a loved one. You will provide compassionate guidance on the Medical Examiner process, registration of death, funeral arrangements and available bereavement support services, ensuring families receive timely and accurate information.
You will undertake a range of bereavement-related administrative duties, maintaining accurate records and ensuring processes are completed in line with Trust policies and legal requirements. Working closely with Clinical Nurse Specialists, Medical Examiner teams, mortuary services, funeral directors and external agencies, you will help deliver a coordinated and compassionate service.
We are looking for an organised, empathetic and resilient individual with excellent communication skills, strong attention to detail and the ability to manage a varied workload. The successful candidate will be confident using IT systems, able to prioritise competing demands and remain professional when dealing with sensitive and emotionally challenging situations.
This is a rewarding opportunity to make a meaningful difference to the experience of bereaved families while working within a su
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