Pathway Coordinator
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 16/09/2026
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Role summary
This is an exciting opportunity for a Band 4 Patient Pathway Coordinator to join the Gastroenterology and Hepatology team. The role involves supporting patients throughout their healthcare journey, coordinating appointments, managing waiting lists, and monitoring pathway milestones. The post holder will provide proactive and comprehensive administrative support to ensure smooth patient progression from referral to discharge. This position requires excellent customer service and a commitment to high-quality administrative support within a patient-centred service.
Essential criteria
- NVQ Level 4 in Business Administration/Customer Care or equivalent experience
- Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English
- Understanding of 18 Week RTT pathways and targets
- Understanding of Cancer waiting time rules/target and performance indicators
- Excellent Written and verbal communication skills
- Exceptional Customer Service skills
Desirable criteria
- Evidence of on-going continuous personal development (CPD) and training
- NHS / Health Care Experience
- Proficient in Microsoft word packages
- Knowledge of healthcare administrative systems and processes (Experience of scheduling outpatient appointments and/or admissions)
- Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained)
- Knowledge of NHS patient pathways - RTT & Cancer
- Experience of prioritising own workload
- Experience in working in a multi-disciplinary environment
- Evidence of being a team player
- Example of Confidentiality
- Experience of customer service in a multi-cultural environment
- NVQ Level 4 in Business Administration/Customer Care or equivalent experience
- Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English
- Understanding of 18 Week RTT pathways and targets
- Understanding of Cancer waiting time rules/target and performance indicators
- Excellent Written and verbal communication skills
- Exceptional Customer Service skills
- Evidence of on-going continuous personal development (CPD) and training
- NHS / Health Care Experience
- Proficient in Microsoft word packages
- Knowledge of healthcare administrative systems and processes (Experience of scheduling outpatient appointments and/or admissions)
- Experience of using full range of IT systems and patient data systems (including advanced understanding of MS Office packages, Cerner/ERS trained)
- Knowledge of NHS patient pathways - RTT & Cancer
- Experience of prioritising own workload
- Experience in working in a multi-disciplinary environment
- Evidence of being a team player
- Example of Confidentiality
- Experience of customer service in a multi-cultural environment
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 5d
Plenty of time to prepare a strong application.
Full advert · preview
Croydon Health Services NHS Trust
Pathway Coordinator
The closing date is 16 September 2026
Job summary
An exciting opportunity has arisen for a Band 4 Patient Pathway Coordinator to join the Gastroenterology and Hepatology team within POD 3.
As our services continue to evolve, with new and innovative pathways being introduced across Hepatology and Liver services, we are seeking a motivated and organised individual to play a key role in supporting patients throughout their healthcare journey.
The successful post holder will work predominantly with the Hepatology and Liver team, while also providing administrative support across the wider Gastroenterology service as required.
Working as part of a multidisciplinary Point of Delivery (POD) team, the Patient Pathway Coordinator will provide proactive and comprehensive administrative support to ensure patients progress smoothly through their pathway from referral to discharge. The post holder will be responsible for coordinating appointments, managing waiting lists, monitoring pathway milestones, and ensuring that patient care is delivered in a timely and efficient manner.
As a key point of contact for patients, families, clinicians and colleagues, the post holder will provide excellent customer service and help ensure a positive patient experience by supporting all administrative aspects of care.
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