Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 17/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This administrative role supports the Single Point of Access (SPA) service for adult community health care in West Hertfordshire. You will manage electronic referrals, handle patient telephone enquiries, and use an advanced electronic patient record system. The position involves working as part of a collaborative and supportive team, contributing to efficient service delivery for housebound patients. It requires flexibility, including covering central booking and reception, and working evenings, weekends, and bank holidays.
Key responsibilities
- Process new referrals in line with local Standard Operating Protocols (SOPs)
- Book clinics and appointments, managing cancellations and amendments promptly
- Maintain health records as required in accordance with local SOPs
- Accurately enter and retrieve patient information using electronic patient record systems
- Provide accurate confirmation of appointments to patients
- Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Essential criteria
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative
- Ability to stay calm and focused
- Able to provide evidence of demonstration of the Trust's Values and Behaviours
- Able to meet the required IT Skills for the post
Desirable criteria
- European Computer Driving Licence (ECDL) or equivalent
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £27,106 – £28,850 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 15d
Plenty of time to prepare a strong application.
Full advert · preview
Central London Community Health Trust
Administrator
The closing date is 01 October 2026
Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
Single Point of Access (SPA) Administrator
Are you looking for an administrative role where you can make a meaningful difference?
Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire? If so, we'd love to hear from you.
Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients across South and West Hertfordshire.
In this role, you will:
- Manage electronic referrals from a wide range of healthcare professionals
- Handle patient telephone enquiries across multiple services
- Use an advanced electronic patient record system to support efficient service delivery
You will be joining a collaborative and supportive team made up of administrators with a range of experience. We are proud of our inclusive culture and commitment to continuous development.
Location: BRE, Bucknalls Lane, Watford, WD25 9NH
Working Pattern: This is a 7-day service operating from 8:00am to 8:00pm. Shifts are scheduled across these hours, including weekends and Bank Holidays, as the service runs 365 days a year.
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