Complex Discharge Office Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 04/09/2026
- Closes
- 18/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“**PLEASE NOTE: This role is not eligible for current or future visa sponsorship****”Quoted verbatim from the source advert
Role summary
This role involves providing administrative support to the Complex Discharge Office, including word processing, data input, report generation, and managing spreadsheets. The administrator will act as a key liaison within the team and with other health professionals, contributing to the efficient management of the department. General office duties such as answering calls, processing referrals, and maintaining records are also part of the role. The position is crucial for the day-to-day operation of the team, ensuring smooth service delivery to patients.
Key responsibilities
- Undertake word processing, data input into Excel, and develop spreadsheets for reports.
- Understand Discharge pathways and guidance to generate reports and respond to stakeholder queries.
- Act as a key point of liaison within the team and with internal/external health professionals.
- Manage data quality and patient information, including investigating discrepancies and producing accurate reports.
- Plan, organise, and prioritise own workload and provide clerical support to the team.
- Assist in new staff induction and train discharge coordinators on computer systems.
Essential criteria
- Experience of working within the NHS, Private Sector or Local Authority
- Experience of working in an environment dealing with highly confidential data
- Evidence of good problem-solving skills; ability to think laterally and creatively under pressure.
- Experience in gathering, analysing and maintaining accurate data
- Qualification(s) and Professional Training
- GCSE Grade C, or above/equivalent in English Language and Mathematics
- Work to intermediate standard PowerPoint Excel Database management
- Skills and Abilities
- Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings
- Clear and concise communication skills both orally and in writing.
- Ability to work on own initiative and as part of a team
- Knowledge of Microsoft Office products
- Willing and able to learn new skills
- Flexibility of approach- able to respond to competing pressures elsewhere in service
- Ability to communicate difficult or sensitive information to people who might be anxious or upset
- Ability to use negotiation skills to reach shared goals
- Recognises own limitations and how to escalate issues and situations
- Maintain professional manner and appearance and personal accountabilities
- Work as a team member
- Ability to work under pressure and respond to positively and appropriately
- Able to self-motivate
- Effective time management
- Experience and Knowledge
- Experience of working within the NHS, Private Sector or Local Authority
- Experience of working in an environment dealing with highly confidential data
- Evidence of good problem-solving skills; ability to think laterally and creatively under pressure.
- Experience in gathering, analysing and maintaining accurate data
- Qualification(s) and Professional Training
- GCSE Grade C, or above/equivalent in English Language and Mathematics
- Work to intermediate standard PowerPoint Excel Database management
- Skills and Abilities
- Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings
- Clear and concise communication skills both orally and in writing.
- Ability to work on own initiative and as part of a team
- Knowledge of Microsoft Office products
- Willing and able to learn new skills
- Flexibility of approach- able to respond to competing pressures elsewhere in service
- Ability to communicate difficult or sensitive information to people who might be anxious or upset
- Ability to use negotiation skills to reach shared goals
- Recognises own limitations and how to escalate issues and situations
- Maintain professional manner and appearance and personal accountabilities
- Work as a team member
- Ability to work under pressure and respond to positively and appropriately
- Able to self-motivate
- Effective time management
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 12d
Plenty of time to prepare a strong application.
Full advert · preview
George Eliot Hospital NHS Trust
Complex Discharge Office Administrator
The closing date is 18 September 2026
Job summary
PLEASE NOTE: This role is not eligible for current or future visa sponsorship
Complex Discharge Office Administrator
37.5 hours per week (Monday - Friday: 8am - 4pm)
Permanent
Salary: £25,760 - £27,476 per annum
Closing Date: Friday 18th September 2026
Interview Date: TBC
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
Main duties of the job
- To undertake word processing, data input into Excel, the formulation of reports and developing spread sheets to a variety of audiences.
- To understand Discharge pathways and guidance; will involve generating reports to support the operational performance of the Trust and responding to queries from the department's stakeholders.
- To act as a key point of liaison within the team and other internal/external health professionals.
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