Flow Facilitator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 07/09/2026
- Closes
- 14/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a highly motivated and dynamic Flow Facilitator at Heathlands, focusing on supporting patient flow, discharge planning, and unit administration. The successful candidate will reduce patient length of stay by improving communication across the multidisciplinary team, patients, and families. They will ensure timely, safe, and effective discharges while managing essential administrative tasks for smooth service operation. This position is ideal for someone with previous experience in therapy teams, adult social care, or as a discharge coordinator within the NHS or Adult Social Care in the UK.
Essential criteria
- Good general education minimum to GCSE level.
- Experience as a discharge co-ordinator or a ward clerk.
- Recent experience of working in a health or social care setting.
- Experience of working with service users with a wide range of disabilities and clinical conditions
- Experience of health and/or social care IT systems.
- Experience completing patient related documentation; legibly, accurately and to a high standard.
Desirable criteria
- Experience of using EPIC.
- Experience of completing care plans.
- Experience of working with service users with life limiting conditions towards the end of their life.
- Experience of teaching/training.
- Experience of completing risk assessments.
- Skills & Knowledge
- Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings.
- Knowledge and understanding of completing priorities.
- Ability to demonstrate a clear understanding of differing needs of service users with different disabilities and clinical conditions.
- Knowledge of recent health and social care legislation and policy.
- Good general education minimum to GCSE level.
- Experience as a discharge co-ordinator or a ward clerk.
- Recent experience of working in a health or social care setting.
- Experience of working with service users with a wide range of disabilities and clinical conditions
- Experience of health and/or social care IT systems.
- Experience completing patient related documentation; legibly, accurately and to a high standard.
- Experience of using EPIC.
- Experience of completing care plans.
- Experience of working with service users with life limiting conditions towards the end of their life.
- Experience of teaching/training.
- Experience of completing risk assessments.
- Skills & Knowledge
- Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings.
- Knowledge and understanding of completing priorities.
- Ability to demonstrate a clear understanding of differing needs of service users with different disabilities and clinical conditions.
- Knowledge of recent health and social care legislation and policy.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £27,106 – £28,850 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Frimley Health NHS Foundation Trust
Flow Facilitator
The closing date is 14 September 2026
Job summary
We are seeking a highly motivated, proactive, and dynamic individual to join our team as a Flow Facilitator at Heathlands. This is an exciting opportunity for someone with strong administrative experience who is ready to broaden their role and play a key part in supporting patient flow, discharge planning, and the day-to-day running of the unit.
The Flow Facilitator will contribute significantly to reducing patients' length of stay by enhancing communication across the multidisciplinary team (MDT), patients, and families. You will support timely, safe, and effective discharges while maintaining oversight of essential administrative processes that ensure the smooth operation of the service.
This is ideal opportunity for someone who already has got previous experience working with therapy team, adult social care or discharge coordinators within NHS or Adult Social Care in the UK.
Main duties of the job
- Support patients through their admission and discharge journey, ensuring a seamless, well-coordinated experience.
- Work closely with the MDT to contribute to efficient discharge planning and promote clear, consistent communication.
- Provide guidance and support to patients' families, helping them understand the discharge process and assisting where a
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