Home First Call Handler
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 18/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This is an exciting opportunity to join the new Countywide Home First Front Door Service. You will be the first point of contact for patients, carers, and healthcare professionals, managing referrals and enquiries safely and efficiently. The role requires excellent communication, organisational, and decision-making skills to deliver high-quality, person-centred care within the community. You will work within a multidisciplinary team supporting people to remain independent in their homes.
Essential criteria
- GCSE English & Maths Grade C or above or equivalent
- NVQ 3 or working towards or, can demonstrate experience to that level
- Evidence of working as part of a team
- Experience of communicating over the telephone
- Proven ability to work unsupervised and manage working time effectively
- Ability to remain calm under pressure and deal with competing demands
- Evidence of good interpersonal skills
- Professional Knowledge
- Evidence of willingness and ability to learn new skills
Desirable criteria
- Understanding and comprehensive use of Electronic records and the local system for patient records (SystmOne), including writing/typing appropriate paperwork on the system
- GCSE English & Maths Grade C or above or equivalent
- NVQ 3 or working towards or, can demonstrate experience to that level
- Evidence of working as part of a team
- Experience of communicating over the telephone
- Proven ability to work unsupervised and manage working time effectively
- Ability to remain calm under pressure and deal with competing demands
- Evidence of good interpersonal skills
- Professional Knowledge
- Evidence of willingness and ability to learn new skills
- Understanding and comprehensive use of Electronic records and the local system for patient records (SystmOne), including writing/typing appropriate paperwork on the system
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Gloucestershire Health and Care NHS Foundation Trust
Home First Call Handler
The closing date is 01 October 2026
Job summary
This advert is for permanent roles, full time or part time - this will be over a variety of shift patterns that fall between the core hours of 07:00-22:00.
Job Overview This is an exciting opportunity to join the new Countywide Home First Front Door Service , launching on 1 September , and play a key role in shaping and supporting this innovative service from the outset. As part of the Home First Team, you will work within a multidisciplinary service that brings together Occupational Therapists, Physiotherapists, Therapy Assistants, Home First Assistants, Planners and Reablement Workers to support people across Gloucestershire to remain independent and receive care in their own homes whenever possible.
Working as the first point of contact for patients, carers, healthcare professionals and partner organisations, you will manage referrals and enquiries into the Home First service, ensuring they are handled safely, efficiently and directed to the most appropriate clinical team. This is a fast-paced and rewarding role requiring excellent communication, organisational and decision-making skills, with a strong focus on delivering high-quality, person-centred care and support within the community.
Main duties of the job
- Act as t
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